Privacy Policy
Your privacy is important to us. This policy explains what data we collect and why.
Last Updated: June 6, 2026
Introduction
Welcome to CraneFlower Coffee. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at hello@craneflower.co.za.
What Information Do We Collect?
We collect personal information that you voluntarily provide to us when you register on the website, place an order, or otherwise contact us.
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect can include the following:
- Personal Information: Name, phone number, email address, and mailing address.
- Payment Data: We do not store payment card details. Payments are processed by PayFast, our secure payment gateway provider.
How Do We Use Your Information?
We use personal information collected via our website for a variety of business purposes described below.
- To facilitate account creation and logon process.
- To send you marketing and promotional communications.
- To send administrative information to you.
- To fulfill and manage your orders.
Will Your Information Be Shared With Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing (PayFast) and communication services (Twilio).
Do We Use Cookies and Other Tracking Technologies?
Yes, we use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice below.
- Session Cookies: These are essential for the website to function correctly. They are used to maintain your login state and manage your shopping cart.
- Third-Party Cookies: Our site uses Google Maps for location services on our contact page. This service may set cookies on your browser.
- Analytics Cookies: We use Google Analytics to collect anonymous traffic data to understand how visitors interact with our website. This helps us improve our site and services. All data is aggregated and does not personally identify you.
- Local Storage: We use local storage to securely resume your session after you return from a payment gateway, ensuring you remain logged in.
How Can You Contact Us About This Policy?
If you have questions or comments about this policy, you may email us at hello@craneflower.co.za or by post to:
CraneFlower Coffee
123 Floral Avenue
Cape Town, 8001
South Africa